COVID-19 (Coronavirus)

Please note that the information below may not be applicable during the COVID-19 outbreak. Please see our Coronavirus Update page (www.themillartscentre.co.uk/coronavirus-update) for the most up-to-date information.

What are the Box Office opening hours?

The Mill is open 10am-6pm, with the Café Bar open 12pm-4pm Monday-Friday and 10am-4pm on Saturdays for takeaway and outdoor refreshments.

Please note that The Mill is closed on Sundays.

Tickets are available 24 hours a day through our website.

What methods of payment do you accept?

Over the phone and online we accept Mastercard, Visa and Maestro. We are unable to accept American Express.

In person we accept all the above cards, as well as cash and cheques with a valid cheque guarantee card.

Gift Vouchers can only be redeemed in person.

Is there a booking fee?

A booking fee of £2 and a £1 restoration levy are included in the advertised price of all tickets.

Why do you have a booking fee and restoration levy?

The majority of the income we receive on events goes directly to event producers and touring companies. The income generated from the additional fees contribute to maintaining our Box Office and help guarantee the sustainability of The Mill Arts Centre.

Can you refund or exchange tickets?

All tickets are non-refundable, except when an event is cancelled or in exceptional circumstances. We can try to resell any unwanted tickets, however The Mill’s unsold tickets take priority. If we are able to resell, a credit to the value of the tickets, less the booking fee, will be made to your account.

What happens if I’m late?

We recognise that sometimes people will run late. However, to minimise disruption you will be seated at a suitable break in the performance at the nearest available seat. Some performances have a strict ‘no latecomers’ policy.

Can I bring my baby?

Unless there is an age restriction on the show, if your baby is under 12 months then they can sit on your lap with no charge by booking a free Babes in Arms pass at checkout. Any child over 12 months must have their own ticket, regardless of whether they use the seat or sit on your lap. Please note that this policy does not usually apply for Early Years performances, where everyone attending will need their own ticket.

Do you have nearby parking?

There is a public pay and display car park adjacent to The Mill Arts Centre. The car park is free after 7pm.